Privacy Policy

Last updated: February 2026

Overview

IncidentFox ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our Slack application and related services.

Data We Collect

When you install IncidentFox, we request access to your Slack workspace to provide intelligent incident investigation:

  • Slack Messages: IncidentFox can search and read messages across channels it has access to. This allows the agent to find relevant context during investigations—like finding past discussions about a service, related incidents, or deployment announcements—so you don't have to manually search.
  • Workspace Metadata: User IDs, channel IDs, and workspace information to manage permissions and respond in the correct context.
  • Investigation Data: Logs, metrics, and system information retrieved from your observability tools during investigations (with your configured permissions).

Why we need Slack access: Like tools such as Glean, IncidentFox needs to read your conversations to surface relevant context. This helps the agent understand your systems, find related discussions, and provide better investigations. We only use this data to help you—never for advertising, profiling, or anything unrelated to incident response.

How We Use Your Data

Your data is used exclusively to:

  • Perform incident investigations you request
  • Maintain conversation context within threads
  • Improve service reliability and performance

Your data is never used for AI model training.

AI & LLM Disclosure

IncidentFox uses large language models to power its investigation capabilities:

  • LLM Provider: Claude by Anthropic
  • Training: Your data is NOT used to train AI models. Anthropic does not use API data for model training.
  • PII Redaction: Sensitive information is automatically redacted before processing.

Data Retention

You control your data. We retain data to provide the service and improve your incident response over time.

  • Slack Data: We index Slack messages to enable contextual search during investigations. This index is kept in sync with your workspace and deleted when you uninstall.
  • Investigation History: Retained for your reference—review past incidents, generate postmortems, and build institutional knowledge.
  • Audit Logs: Action types and timestamps are retained for compliance and security purposes.
  • Deletion: Uninstall from Slack to remove your data, or email jimmy@incidentfox.ai for immediate deletion.

Data Storage & Security

Data Hosting Amazon Web Services (AWS)
Data Residency United States (us-west-2)
Encryption at Rest AES-256
Encryption in Transit TLS 1.2+

Your Rights

Regardless of where you are located, you have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Deletion: Request that we delete your personal data
  • Correction: Request correction of inaccurate personal data
  • Portability: Request your data in a portable format
  • Opt-out: Opt out of data processing for certain purposes

For EU/EEA Residents (GDPR)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority. Our legal basis for processing your data is performance of a contract (providing the service you requested) and legitimate interests (improving our service).

For California Residents (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt-out of the sale of personal information. We do not sell your personal information.

To exercise any of these rights, contact us at privacy@incidentfox.ai. We will respond to your request within 30 days.

Contact Us

For privacy, security, or any other questions:

jimmy@incidentfox.ai

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.